Frequently Asked Questions
Find answers to common questions about our PDF tools, privacy, and security.
1Privacy & Security
Are my files safe and private?
Yes, absolutely. Your files are processed directly in your browser using modern web technologies. We never upload your files to our servers, so they never leave your device. All processing happens locally on your computer or mobile device.
Do you store my files?
No, we do not store your files. Since all processing happens in your browser, your files never leave your device. We have no access to your documents, and no files are stored on our servers.
Is my data encrypted?
While files are processed locally in your browser, any data transmitted to our servers (such as for worker processing) is encrypted using HTTPS. However, for most operations, files never leave your browser at all.
Are you GDPR compliant?
Yes. Since we don't collect, store, or process personal data or files on our servers, we minimize data collection to the extent required for service operation. Our privacy-first approach aligns with GDPR principles.
2File Limits & Formats
What is the maximum file size I can upload?
For browser-based processing, the limit depends on your device's memory. Most modern browsers can handle files up to 100-500MB. For larger files, we recommend using desktop software.
What file formats do you support?
We support PDF files for all PDF-related tools. For conversion tools, we support various formats: DOCX for Word to PDF, JPG/PNG/BMP/GIF/TIFF/SVG/WebP/HEIC for Images to PDF, and JPG for PDF to JPG.
Can I process multiple files at once?
Yes, for tools like Merge PDF and Images to PDF, you can select multiple files at once. For other operations, you'll need to process files individually.
Is there a limit on how many files I can process?
No, there are no limits. You can process as many files as you need, as often as you need. Our tools are completely free with no usage restrictions.
3Browser Compatibility
Which browsers do you support?
Our tools work on all modern browsers including Chrome, Firefox, Safari, Edge, and Opera. We recommend using the latest version of your browser for the best experience.
Do I need to install anything?
No installation required. Our tools run entirely in your browser using modern web technologies. Just visit our website and start using the tools immediately.
Does it work on mobile devices?
Yes, our tools are fully responsive and work on smartphones and tablets. You can process PDFs on the go using any modern mobile browser.
Why doesn't it work in my browser?
If you're experiencing issues, please ensure you're using a modern browser with JavaScript enabled. Some older browsers may not support the web technologies we use. Try updating your browser or switching to Chrome, Firefox, or Safari.
4Tool-Specific Questions
Can I password-protect my PDF?
Yes, our Protect PDF tool allows you to add password protection to your documents. You can set both an open password (required to view) and permissions password (controls what users can do).
Can I remove password protection from a PDF?
Yes, if you know the password, our Unlock PDF tool can remove password restrictions from your document, allowing unrestricted access.
Will compression affect image quality?
Our compression tool uses Ghostscript optimization to reduce file size while maintaining quality. For documents with images, some quality loss is possible, but we use settings that balance size reduction with readability.
Can I edit text in a PDF?
Our PDF Editor allows you to add text annotations, highlights, shapes, and redactions. For extensive text editing of existing content, we recommend converting to Word format first, editing, then converting back to PDF.
How accurate is OCR?
Our OCR tool uses Tesseract, a powerful open-source OCR engine. Accuracy depends on image quality, font clarity, and language. For best results, use high-resolution scans with clear, legible text.
5Account & Payment
Do I need to create an account?
No account required. All our tools are completely free to use without signup. Just visit the tool page and start processing your files immediately.
Is there a premium version?
No, we don't have premium tiers. All features are available to everyone for free. We believe powerful PDF tools should be accessible to everyone.
Are there any hidden fees?
Absolutely not. Our tools are 100% free with no hidden charges, subscriptions, or payment requirements. What you see is what you get.
Will you start charging in the future?
We have no plans to charge for our tools. Our mission is to provide free, accessible PDF tools to everyone. We may add optional features in the future, but core functionality will remain free.
6Troubleshooting
My file isn't processing. What should I do?
First, ensure your file is a valid PDF and not corrupted. Try refreshing the page and uploading again. If the issue persists, try a different browser or device. For very large files, your browser may run out of memory.
The download isn't starting. How do I get my file?
If the automatic download doesn't start, check your browser's download settings. You can also right-click the download link and select 'Save link as'. Some browsers may block automatic downloads.
Why is processing slow?
Processing speed depends on your device's processing power, file size, and complexity. Large files with many pages or high-resolution images will take longer. Ensure your browser has sufficient memory available.
I'm getting an error message. What does it mean?
Error messages usually indicate issues with the file format, file corruption, or browser limitations. Try uploading a different file to see if the issue is file-specific. If problems persist, contact us with details about the error.
Still Have Questions?
Can't find the answer you're looking for? Feel free to reach out to us.
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